Refund policy
HUN CONCEPT POLİCY
Our policy takes 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
In order to qualify for a refund, your item must be unused and used in the condition you received it. It should also be in its original packaging.
Several kinds of goods are exempt from being returned. Return
Other products that cannot be:
- Gift cards
- Special products
We request a receipt or proof of purchase to complete your refund.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return is received and checked, we'll send you an email notifying you that we've received your returned item. We will also notify you if your refund is approved or declined.If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a given day.
Late or missing refund (if applicable)
If you have not yet received a refund, check your bank account first.Then, contact your credit card company and it may take some time for your refund to be officially recorded.Then contact your bank. There is usually some processing time before a refund is sent.If you've done all this and still haven't received your refund, please contact us at mimaroguzhankurt@gmail.com.
Personalized products (if available)
Only normal products can be returned, unfortunately personalized products can not be returned.
FAULTS (if applicable)
We only replace it if it is defective or damaged. In an address from the address of the sending e-mail and send it to the following address: Ünalan neighborhood street 5 7 - USKUDAR, 34700 Istanbul, Turkey.
Gifts
You will receive a gift credit for the value of your refund if it is marked as a gift that you purchased and sent directly to the size. Once the returned product is received, a gift certificate of size will be sent.
If the product has not been marked as a purchaseable gift, or if the gifter's size has been ordered without placing it later, we will send a refund to the gifter and find out your refund.
Shipping
You must mail your product to return your product to the following address: Unalan mah Kose street no 7 apartment 5 - USKUDAR, 34700 Istanbul, Turkey
You will be responsible for returning shipping costs yourself. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on where you live, the time it takes for the replacement product to reach you may vary.
If you ship a product for more than $ 75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the product you returned.
